Returns & Shipping
Returns & Exchanges
Before shopping with us, please note we do not offer refunds and all sale merchandise is final sale.
It is our intention to satisfy all customers. With that in mind, we are happy to return unworn & unused full-price items within 7 days of purchase/receipt for exchange or store credit.
All returned items must be in original condition, unworn and unwashed, with the store tags still attached. Any item(s) with indication of wear or use can not be returned. You may exchange your purchase or return full price merchandise for a store credit/gift card only.
Sale Merchandise Return Policy
All marked down sale items are FINAL SALE and are not eligible for an exchange or return. If a final sale item is sent back without authorization, the return will not be processed.
Online Purchase Returns
We do not offer refunds.
We only ship online purchases within the United States, and do not ship internationally at this time.
If for any reason you are not completely satisfied with your purchase, please email us at firstname.lastname@example.org within 7 days of receiving your order with the reason for the return. We do not offer refunds. You may choose to either exchange or receive a gift card/store credit.
Customers are responsible for return shipping costs. Please return to:
3573 Mt. Diablo Blvd
Lafayette, CA 94549
Items purchased online may be exchanged in the store if accompanied by the original packing receipt.
You may handle exchanges 1 of 2 ways. Regardless of which way you choose, please email email@example.com with your order number and let us know what you'd like to exchange and how you'd like to handle it so we have a record on file.
1) You may ship your exchange back to us and once we receive it, we will send you what you'd like to exchange for.
2) You may purchase the new item(s) you'd like to exchange for and then send back what you are exchanging, and we'll refund the original item(s) once we receive them back.
Shoes may be pulled from boutique stock and, therefore, may have been tried on within the store. This might contribute to minor scuffs but they should not be considered worn. Shoes being returned must be in their original box and original condition.
Customers are responsible for all online order shipping costs. We ship via USPS, UPS and FedEx. You may select the shipping service and speed of your choice during checkout. Shipping costs will not be refunded for returns or exchanges.
All orders over $500 will be sent with a signature required upon delivery.
Customers are responsible for shipping costs to send back a return or exchange. We will pay to ship one exchange per order back to you.
Lost or Stolen Packages
If a package is lost in transit (carrier tracking shows label scanned but not delivered), we will work with the carrier to help locate the package. If the package cannot be found, we will try to open a claim with the carrier. If such claim is successful, we will refund the proceeds to the customer, up to the order amount.
If loss, damage or missing contents occur to any order after delivery has been made (after carrier tracking shows package as "delivered"), we can not be responsible for replacing or refunding. We send out tracking information, and recommend tracking your package closely to minimize the risk of loss.