Open Monday - Saturday 10am-5pm / Sunday 12-5pm; Masks Optional

Return Policies

Returns & Exchanges

All returned items must be in original condition, unworn and unwashed, with the store tags still attached. Any item(s) with indication of wear or use can not be returned. Please note that we do not offer refunds. You may exchange your purchase or return full price merchandise for a store credit/gift card only.

In-Store Return Policy

It is our intention to satisfy all customers. With that in mind, we are happy to return unworn & unused items purchased in-store within 14 days of purchase for exchange or store credit. No returns on sale merchandise, jewelry, and beauty products. We do not offer refunds.

Online Purchase Return Policy

We only ship online purchases within the United States, and do not ship internationally at this time. 

If for any reason you are not completely satisfied with your purchase, please email us at within 7 days of receiving your order with the reason for the return. We do not offer refunds. You may choose to either exchange or receive a gift card/store credit.

Customers are responsible for return shipping costs. Please return to:

Luck Returns

3573 Mt. Diablo Blvd

Lafayette, CA 94549

Items purchased online may be exchanged in the store if accompanied by the original packing receipt.

Sale Merchandise Return Policy

All marked down sale items are a FINAL SALE and are not eligible for an exchange or return. If a final sale item is sent back without authorization, the return will not be processed.

Shoe Returns

Shoes may be pulled from boutique stock and, therefore, may have been tried on within the store. This might contribute to minor scuffs but they should not be considered worn. Shoes being returned must be in their original box and original condition.