Policies

Returns & Exchanges

All returned items must be in original condition, unworn and unwashed, with the store tags still attached. Any item(s) with indication of wear or use can not be returned.

Shoes may be pulled from boutique stock and, therefore, may have been tried on within the store. This might contribute to minor scuffs but they should not be considered worn. Shoes being returned must be in their original box and original condition.

All marked down sale items are a FINAL SALE and are not eligible for an exchange or return. If a final sale item is sent back without authorization, the item(s) will be returned at the cost of the recipient.

In-Store Return Policy

It is our intention to satisfy all customers. With that in mind, we are happy to return unworn & unused items purchased in-store within 7 days of purchase for exchange or store credit. No returns on sale merchandise, jewelry, and beauty products. No refunds.

Online Purchase Return Policy

We only ship online purchases within the United States, and do not ship internationally at this time. 

If for any reason you are not completely satisfied with your purchase, please email us at hello@lucklafayette.com within 7 days of receiving your order with the reason for the return or exchange, and you will be issued a return label. 

Upon receipt of properly returned merchandise customers will receive a store credit. No refunds. 

Items purchased online may be exchanged in the store if accompanied by the original packing receipt.

 

Delivery/Pick-up Policy

By completing this form, you are agreeing to have the requested items delivered to you to try for no more than 3 days. Within 3 days of receiving the items, please notify Luck if you would like to keep or return the items by emailing delivery@lucklafayette.com. For the items being retained, the credit card provided will be charged. Otherwise, all other items will be picked up within 24 hours of requesting a return pick-up, and the provided credit card will *not* be charged. If there is any damage to any of the returned items, photos will be provided showing the damage, and the credit card will be charged.