Shipping policy

Shipping

Customers are responsible for all online order shipping costs. We ship via USPS, UPS and FedEx. You may select the shipping service and speed of your choice during checkout. Shipping costs will not be refunded for returns or exchanges.

All orders over $500 will be sent with a signature required upon delivery.

Customers are responsible for shipping costs to send back a return or exchange. We will pay to ship one exchange per order back to you. 

Lost or Stolen Packages

If a package is lost in transit (carrier tracking shows label scanned but not delivered), we will work with the carrier to help locate the package. If the package cannot be found, we will try to open a claim with the carrier. If such claim is successful, we will refund the proceeds to the customer, up to the order amount.

If loss, damage or missing contents occur to any order after delivery has been made (after carrier tracking shows package as "delivered"), we can not be responsible for replacing or refunding. We send out tracking information, and recommend tracking your package closely to minimize the risk of loss.